jayta9's Privacy Policy — Your Information Is Fully Protected

1. Scope and Methods of Data Collection

For the purpose of account registration and service delivery at jayta9, we collect the following types of personal information. There is a specific and legitimate purpose behind collecting each piece of information, and we do not collect any unnecessary data.

1.1 Information You Provide Directly

Information you provide directly when registering, logging in, or contacting us:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address (for identity verification)
• National ID card or passport details (as part of the KYC process)
• Payment information (bKash, Nagad, Rocket, or bank account number — solely for processing transactions)

1.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system version
• Page visit time and session duration
• Cookies and similar tracking technologies (details in section 6)
• Referral source and navigation patterns

2. Purpose of Data Use

jayta9 uses the information collected from you only for the following legitimate purposes. We do not sell your information to any third party for advertising.

3. Data Sharing and Disclosure

jayta9 does not sell your personal information to third parties. However, controlled data sharing may be necessary in certain situations:

3.1 Technology Service Providers

We work with trusted third-party service providers for payment processing, server hosting, data analytics, and customer support services. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be legally required to disclose necessary information upon receiving a valid order from a competent court or government authority, or to assist in the investigation of fraud and financial crimes. Any such disclosure will always be made to the minimum extent necessary.

3.3 Emergency Situations

If a serious threat to the safety of a person's life or property arises, information may be provided to the relevant authorities where applicable.

4. Data Security Measures

To ensure the security of your information, jayta9 employs industry-standard technical and administrative measures.

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Database Encryption: Stored sensitive information is kept in encrypted form to protect against unauthorised access.
• Access Controls: Only authorised staff may access your information for specific duties.
• Regular Security Reviews: The security of our systems is regularly assessed and updated.
• Firewall and Intrusion Detection: Our infrastructure is protected against unauthorised access or cyber attacks.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security for data transmitted over the internet. We advise you to use a strong password and not to share your login credentials with any third party.

5. Data Retention Period

jayta9 retains your personal information only for as long as it is needed to provide services and fulfil legal obligations.

• Active Accounts: All information is retained for the duration that the account remains active.
• Closed Accounts: Financial transaction data may be retained for a period determined by applicable law even after an account is closed.
• KYC Documents: Identity verification documents are retained in accordance with regulatory requirements.
• Log Files: Technical logs are retained for a maximum of 12 months and then deleted.

6. Cookie Policy

Cookies are small text files that your browser stores on your device from our website. They help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: For maintaining login state and ensuring core site functionality — these cannot be disabled.
• Performance Cookies: Collect anonymous data to monitor website speed and functionality.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: For understanding site usage patterns and improving service quality.

You can control or delete cookies from your browser settings. However, disabling cookies may cause some features of the site to not work properly.

7. Your Rights and Controls

You have the following rights over your personal information. To exercise these rights, please contact our support team.

• Access: You can find out what information we hold about you and request a copy of it.
• Correction: You can request correction of any inaccuracies in your information.
• Deletion: In certain circumstances you can request deletion of your information, though complete deletion may not be possible where legal obligations exist.
• Objection to Processing: You can object to the processing of your information for specific purposes.
• Data Portability: You can request your provided information in a structured, machine-readable format.
• Opt Out of Communications: You can opt out at any time to stop receiving marketing communications.

To exercise these rights, contact our support team via live chat or by email at [email protected]. We will respond to your request within 30 working days.

8. Protection of Minors' Data

jayta9 strictly follows a 21+ age policy. We do not knowingly collect personal information from anyone under the age of 21. Age verification during registration is mandatory.

If we become aware that information from a minor has been collected, we will immediately close the relevant account and delete the information. If a parent or guardian is concerned about their child's information being collected, please contact us.

9. International Data Transfers

To provide our services, your information may need to be processed or stored on servers located outside Bangladesh. In such cases, we ensure that data protection standards are maintained throughout. International data transfers are made only with partners who adhere to strict security and privacy standards.

10. Policy Changes and Updates

jayta9 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the website and inform you via your registered mobile number or email.

If you continue to use our services after a change, you will be considered to have agreed to the updated Policy. The date of the latest update to the Policy will always be noted at the top of this page. We recommend that you review this Policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will carefully review your matter.

• Live Chat: Reach us directly via 24/7 live chat from any page on the site.
• Email: [email protected]

For more information, please read our Terms and Conditions and Responsible Gaming pages.